Online Customer Support Agent – Junior Level | Kuwait

This is a fully remote customer service role you can do from home in Kuwait. A junior-level position for someone who has covered the basics and now wants to build depth and ownership. You will be given written processes, short training sessions and a direct point of contact for questions.

• Share recurring complaints with the team so processes can improve
• Answer customer questions over chat, email and phone within agreed response times
• Verify customer identity before making any account changes
• Meet daily targets for resolved conversations and satisfaction scores
• Log every interaction in the ticketing system with clear, readable notes

• Ability to handle several conversations at once
• Comfortable working set shift hours from home
• Calm, patient communication style
• Stable internet and a quiet place to take calls
• Clear written and spoken English

• Familiarity with CSAT and first-response metrics
• Retail, hospitality or call-centre background
• Conversational Arabic
• Experience with Zendesk, Freshdesk or similar tools

• Performance bonus linked to clear targets
• Clear performance reviews every quarter
• Monthly internet and home-office allowance
• Paid onboarding and structured training
• Access to online learning subscriptions
• Mentorship from an experienced team lead

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Kuwait to apply. The indicative range for this role is 300–850 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.