Online Customer Support Agent – Junior Level | Qatar

This remote customer service vacancy is open to candidates in Qatar. A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Update help-centre answers when you spot outdated information
• Log every interaction in the ticketing system with clear, readable notes
• Escalate technical or billing problems to the right internal team
• Guide customers through order, delivery and account issues step by step
• Meet daily targets for resolved conversations and satisfaction scores
• Answer customer questions over chat, email and phone within agreed response times

• Stable internet and a quiet place to take calls
• Willingness to learn product details during paid training
• Basic computer literacy and fast typing
• Clear written and spoken English
• Comfortable working set shift hours from home

• Experience with Zendesk, Freshdesk or similar tools
• Conversational Arabic
• Retail, hospitality or call-centre background
• Familiarity with CSAT and first-response metrics

• Mentorship from an experienced team lead
• Fully remote work with no commute
• Paid onboarding and structured training
• Certificate of completion for internship graduates
• Referral bonus scheme
• Monthly internet and home-office allowance

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Qatar to apply. The indicative range for this role is 5,150–11,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.