Online Customer Support Agent – No Experience Required | Oman

This is a fully remote customer service role you can do from home in Oman. This role is open to candidates with no previous work experience — full training is provided from day one. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Keep a friendly, professional tone with frustrated customers
• Meet daily targets for resolved conversations and satisfaction scores
• Update help-centre answers when you spot outdated information
• Verify customer identity before making any account changes
• Answer customer questions over chat, email and phone within agreed response times
• Guide customers through order, delivery and account issues step by step
• Share recurring complaints with the team so processes can improve

• Calm, patient communication style
• Ability to handle several conversations at once
• Stable internet and a quiet place to take calls
• Comfortable working set shift hours from home
• Basic computer literacy and fast typing
• Clear written and spoken English

• Experience with Zendesk, Freshdesk or similar tools
• Familiarity with CSAT and first-response metrics
• Conversational Arabic

• Career progression into a mid-level role
• Access to online learning subscriptions
• Paid annual leave and public holidays
• Referral bonus scheme
• Paid onboarding and structured training

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Oman to apply. The indicative range for this role is 150–350 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.