Online Customer Support Agent – No Experience Required | Tabuk, Saudi Arabia

This is a fully remote customer service role you can do from home in Saudi Arabia (candidates near Tabuk preferred). This role is open to candidates with no previous work experience — full training is provided from day one. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Update help-centre answers when you spot outdated information
• Share recurring complaints with the team so processes can improve
• Log every interaction in the ticketing system with clear, readable notes
• Follow up on open cases until the customer confirms the issue is resolved
• Guide customers through order, delivery and account issues step by step
• Answer customer questions over chat, email and phone within agreed response times

• Clear written and spoken English
• Stable internet and a quiet place to take calls
• Willingness to learn product details during paid training
• Calm, patient communication style

• Familiarity with CSAT and first-response metrics
• Experience with Zendesk, Freshdesk or similar tools
• Conversational Arabic
• Exposure to e-commerce order systems

• Friendly, multicultural remote team
• Mentorship from an experienced team lead
• Paid onboarding and structured training
• Clear performance reviews every quarter
• Wellness day each quarter

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 3,000–6,750 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.