Online Customer Support Agent – No Experience Required | Worldwide Remote

We are hiring for a remote customer service position based in worldwide, with priority given to Gulf-based applicants. This role is open to candidates with no previous work experience — full training is provided from day one. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Verify customer identity before making any account changes
• Keep a friendly, professional tone with frustrated customers
• Follow up on open cases until the customer confirms the issue is resolved
• Escalate technical or billing problems to the right internal team
• Meet daily targets for resolved conversations and satisfaction scores
• Guide customers through order, delivery and account issues step by step
• Share recurring complaints with the team so processes can improve

• Willingness to learn product details during paid training
• Ability to handle several conversations at once
• Stable internet and a quiet place to take calls
• Basic computer literacy and fast typing
• Clear written and spoken English

• Exposure to e-commerce order systems
• Familiarity with CSAT and first-response metrics
• Retail, hospitality or call-centre background
• Conversational Arabic

• Performance bonus linked to clear targets
• Paid onboarding and structured training
• Friendly, multicultural remote team
• Career progression into a mid-level role
• Referral bonus scheme
• Mentorship from an experienced team lead

There is a clear path from this role into a mid-level position as your skills grow.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 150–350 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.