Remote Application Support Assistant – 0–1 Years | Dammam, Saudi Arabia

We are hiring for a remote it support position based in Saudi Arabia (candidates near Dammam preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Troubleshoot common software, printing and connectivity problems
• Support new-joiner account creation and device setup
• Keep users informed about progress on their request
• Write short how-to guides for recurring issues
• Escalate complex incidents to second-line engineers with full context

• Solid understanding of Windows and common office software
• Reliable internet and a capable computer
• Clear written English
• Patience explaining technical steps in plain language

• CompTIA A+, ITIL Foundation or similar study
• Arabic language support
• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice

• Fully remote work with no commute
• Certificate of completion for internship graduates
• Monthly internet and home-office allowance
• Equipment stipend for laptop or headset
• Paid annual leave and public holidays

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 2,150–4,850 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.