Remote Application Support Assistant – 0–1 Years | GCC Remote

This is a fully remote it support role you can do from home in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. You will be given written processes, short training sessions and a direct point of contact for questions.

• Guide users through password resets, access issues and basic setup
• Keep users informed about progress on their request
• Troubleshoot common software, printing and connectivity problems
• Maintain asset and licence records
• Test fixes before closing a ticket

• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software
• Clear written English
• Reliable internet and a capable computer

• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• Arabic language support
• CompTIA A+, ITIL Foundation or similar study

• Paid annual leave and public holidays
• Fully remote work with no commute
• Monthly internet and home-office allowance
• Friendly, multicultural remote team
• Performance bonus linked to clear targets

You will finish this role with practical, transferable experience and references you can use.

Applications are welcome from residents of any GCC country. The indicative range for this role is 3,600–8,550 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.