Remote Application Support Assistant – 0–1 Years | Oman

This is a fully remote it support role you can do from home in Oman. Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Maintain asset and licence records
• Guide users through password resets, access issues and basic setup
• Escalate complex incidents to second-line engineers with full context
• Keep users informed about progress on their request
• Respond to first-line IT tickets and log every step taken
• Test fixes before closing a ticket

• Patience explaining technical steps in plain language
• Reliable internet and a capable computer
• Solid understanding of Windows and common office software
• Interest in a technical support career
• Clear written English

• Basic networking knowledge
• Arabic language support
• CompTIA A+, ITIL Foundation or similar study

• Wellness day each quarter
• Friendly, multicultural remote team
• Access to online learning subscriptions
• Paid annual leave and public holidays

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Oman to apply. The indicative range for this role is 300–700 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.