Remote Application Support Assistant – 1–2 Years | Qatar

This is a fully remote it support role you can do from home in Qatar. Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. You will be given written processes, short training sessions and a direct point of contact for questions.

• Monitor ticket queues so nothing breaches response targets
• Guide users through password resets, access issues and basic setup
• Troubleshoot common software, printing and connectivity problems
• Respond to first-line IT tickets and log every step taken
• Write short how-to guides for recurring issues
• Support new-joiner account creation and device setup
• Escalate complex incidents to second-line engineers with full context

• Clear written English
• Reliable internet and a capable computer
• Interest in a technical support career
• Solid understanding of Windows and common office software
• Patience explaining technical steps in plain language

• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support

• Referral bonus scheme
• Paid onboarding and structured training
• Mentorship from an experienced team lead
• Friendly, multicultural remote team
• Performance bonus linked to clear targets

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Qatar to apply. The indicative range for this role is 4,700–10,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.