Remote Application Support Assistant – 1–2 Years | Ras Al Khaimah, United Arab Emirates

We are hiring for a remote it support position based in United Arab Emirates (candidates near Ras Al Khaimah preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Monitor ticket queues so nothing breaches response targets
• Write short how-to guides for recurring issues
• Keep users informed about progress on their request
• Troubleshoot common software, printing and connectivity problems
• Maintain asset and licence records
• Guide users through password resets, access issues and basic setup
• Respond to first-line IT tickets and log every step taken

• Patience explaining technical steps in plain language
• Interest in a technical support career
• Clear written English
• Solid understanding of Windows and common office software

• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study
• Arabic language support

• Flexible start times within the Gulf working day
• Performance bonus linked to clear targets
• Clear performance reviews every quarter
• Wellness day each quarter
• Mentorship from an experienced team lead
• Career progression into a mid-level role

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 4,200–9,950 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.