Remote Application Support Assistant – 1–2 Years | Worldwide Remote

We are hiring for a remote it support position based in worldwide, with priority given to Gulf-based applicants. Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Write short how-to guides for recurring issues
• Monitor ticket queues so nothing breaches response targets
• Guide users through password resets, access issues and basic setup
• Escalate complex incidents to second-line engineers with full context
• Test fixes before closing a ticket
• Respond to first-line IT tickets and log every step taken
• Support new-joiner account creation and device setup

• Patience explaining technical steps in plain language
• Clear written English
• Interest in a technical support career
• Solid understanding of Windows and common office software
• Reliable internet and a capable computer

• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice

• Flexible start times within the Gulf working day
• Wellness day each quarter
• Career progression into a mid-level role
• Certificate of completion for internship graduates
• Monthly internet and home-office allowance

There is a clear path from this role into a mid-level position as your skills grow.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 4,200–9,950 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.