Remote Application Support Assistant – Fresh Graduates | Farwaniya, Kuwait

This is a fully remote it support role you can do from home in Kuwait (candidates near Farwaniya preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Maintain asset and licence records
• Escalate complex incidents to second-line engineers with full context
• Respond to first-line IT tickets and log every step taken
• Monitor ticket queues so nothing breaches response targets
• Test fixes before closing a ticket

• Interest in a technical support career
• Solid understanding of Windows and common office software
• Clear written English
• Patience explaining technical steps in plain language
• Reliable internet and a capable computer

• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study

• Referral bonus scheme
• Performance bonus linked to clear targets
• Paid annual leave and public holidays
• Equipment stipend for laptop or headset
• Fully remote work with no commute
• Certificate of completion for internship graduates

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Kuwait to apply. The indicative range for this role is 250–600 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.