Remote Application Support Assistant – Fresh Graduates | Khobar, Saudi Arabia

A work-from-home it support opportunity for people living in Saudi Arabia (candidates near Khobar preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. You will be given written processes, short training sessions and a direct point of contact for questions.

• Respond to first-line IT tickets and log every step taken
• Support new-joiner account creation and device setup
• Maintain asset and licence records
• Escalate complex incidents to second-line engineers with full context
• Test fixes before closing a ticket
• Troubleshoot common software, printing and connectivity problems

• Patience explaining technical steps in plain language
• Reliable internet and a capable computer
• Clear written English
• Interest in a technical support career
• Solid understanding of Windows and common office software

• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support
• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study

• Flexible start times within the Gulf working day
• Paid annual leave and public holidays
• Wellness day each quarter
• Mentorship from an experienced team lead

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 3,400–7,650 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.