Remote Application Support Assistant – Fresh Graduates | Lusail, Qatar

A work-from-home it support opportunity for people living in Qatar (candidates near Lusail preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Monitor ticket queues so nothing breaches response targets
• Keep users informed about progress on their request
• Respond to first-line IT tickets and log every step taken
• Troubleshoot common software, printing and connectivity problems
• Guide users through password resets, access issues and basic setup
• Maintain asset and licence records

• Solid understanding of Windows and common office software
• Reliable internet and a capable computer
• Patience explaining technical steps in plain language
• Interest in a technical support career
• Clear written English

• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support
• CompTIA A+, ITIL Foundation or similar study

• Career progression into a mid-level role
• Access to online learning subscriptions
• Referral bonus scheme
• Wellness day each quarter
• Clear performance reviews every quarter

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Qatar to apply. The indicative range for this role is 3,800–8,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.