Remote Application Support Assistant – Fresh Graduates | Manama, Bahrain

This is a fully remote it support role you can do from home in Bahrain (candidates near Manama preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Write short how-to guides for recurring issues
• Test fixes before closing a ticket
• Support new-joiner account creation and device setup
• Escalate complex incidents to second-line engineers with full context
• Guide users through password resets, access issues and basic setup
• Monitor ticket queues so nothing breaches response targets

• Interest in a technical support career
• Reliable internet and a capable computer
• Patience explaining technical steps in plain language
• Clear written English

• Basic networking knowledge
• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study

• Clear performance reviews every quarter
• Referral bonus scheme
• Equipment stipend for laptop or headset
• Wellness day each quarter
• Monthly internet and home-office allowance

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Bahrain to apply. The indicative range for this role is 250–650 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.