Remote Application Support Assistant – Fresh Graduates | Oman

A work-from-home it support opportunity for people living in Oman. We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Monitor ticket queues so nothing breaches response targets
• Escalate complex incidents to second-line engineers with full context
• Test fixes before closing a ticket
• Maintain asset and licence records
• Troubleshoot common software, printing and connectivity problems
• Keep users informed about progress on their request

• Interest in a technical support career
• Clear written English
• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software
• Reliable internet and a capable computer

• Arabic language support
• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge

• Access to online learning subscriptions
• Career progression into a mid-level role
• Friendly, multicultural remote team
• Monthly internet and home-office allowance
• Wellness day each quarter
• Equipment stipend for laptop or headset

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Oman to apply. The indicative range for this role is 250–650 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.