Remote Application Support Assistant – Fresh Graduates | Worldwide Remote

This is a fully remote it support role you can do from home in worldwide, with priority given to Gulf-based applicants. We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. You will be given written processes, short training sessions and a direct point of contact for questions.

• Monitor ticket queues so nothing breaches response targets
• Test fixes before closing a ticket
• Troubleshoot common software, printing and connectivity problems
• Respond to first-line IT tickets and log every step taken
• Guide users through password resets, access issues and basic setup
• Escalate complex incidents to second-line engineers with full context
• Keep users informed about progress on their request

• Clear written English
• Reliable internet and a capable computer
• Interest in a technical support career
• Patience explaining technical steps in plain language

• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• Arabic language support
• CompTIA A+, ITIL Foundation or similar study

• Career progression into a mid-level role
• Access to online learning subscriptions
• Clear performance reviews every quarter
• Referral bonus scheme
• Flexible start times within the Gulf working day
• Performance bonus linked to clear targets

Strong performers are supported to take on more complex work within the first six months.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 3,400–8,050 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.