Remote Application Support Assistant – Internship | GCC Remote

We are hiring for a remote it support position based in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. You will be given written processes, short training sessions and a direct point of contact for questions.

• Troubleshoot common software, printing and connectivity problems
• Escalate complex incidents to second-line engineers with full context
• Monitor ticket queues so nothing breaches response targets
• Support new-joiner account creation and device setup
• Test fixes before closing a ticket
• Respond to first-line IT tickets and log every step taken
• Maintain asset and licence records

• Reliable internet and a capable computer
• Interest in a technical support career
• Patience explaining technical steps in plain language
• Clear written English
• Solid understanding of Windows and common office software
• Currently studying or graduated within the last two years

• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• Arabic language support

• Paid onboarding and structured training
• Career progression into a mid-level role
• Paid annual leave and public holidays
• Performance bonus linked to clear targets

Strong performers are supported to take on more complex work within the first six months.

Applications are welcome from residents of any GCC country. The indicative range for this role is 1,300–2,950 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.