Remote Application Support Assistant – Internship | Kuwait

This remote it support vacancy is open to candidates in Kuwait. This is a structured internship designed to give students and recent graduates supervised, hands-on experience. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Maintain asset and licence records
• Escalate complex incidents to second-line engineers with full context
• Keep users informed about progress on their request
• Guide users through password resets, access issues and basic setup
• Support new-joiner account creation and device setup
• Troubleshoot common software, printing and connectivity problems
• Monitor ticket queues so nothing breaches response targets

• Solid understanding of Windows and common office software
• Clear written English
• Reliable internet and a capable computer
• Patience explaining technical steps in plain language
• Interest in a technical support career
• Currently studying or graduated within the last two years

• Arabic language support
• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice

• Fully remote work with no commute
• Clear performance reviews every quarter
• Referral bonus scheme
• Career progression into a mid-level role
• Friendly, multicultural remote team

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Kuwait to apply. The indicative range for this role is 120–200 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.