Remote Application Support Assistant – Internship | Nizwa, Oman

A work-from-home it support opportunity for people living in Oman (candidates near Nizwa preferred). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Escalate complex incidents to second-line engineers with full context
• Maintain asset and licence records
• Write short how-to guides for recurring issues
• Keep users informed about progress on their request
• Troubleshoot common software, printing and connectivity problems
• Guide users through password resets, access issues and basic setup
• Monitor ticket queues so nothing breaches response targets

• Reliable internet and a capable computer
• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software
• Clear written English
• Interest in a technical support career
• Currently studying or graduated within the last two years

• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support

• Career progression into a mid-level role
• Monthly internet and home-office allowance
• Wellness day each quarter
• Friendly, multicultural remote team

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Oman to apply. The indicative range for this role is 120–200 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.