Remote Application Support Assistant – Junior Level | Ajman, United Arab Emirates

We are hiring for a remote it support position based in United Arab Emirates (candidates near Ajman preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Guide users through password resets, access issues and basic setup
• Keep users informed about progress on their request
• Maintain asset and licence records
• Write short how-to guides for recurring issues
• Troubleshoot common software, printing and connectivity problems
• Monitor ticket queues so nothing breaches response targets

• Interest in a technical support career
• Reliable internet and a capable computer
• Clear written English
• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software

• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support
• Basic networking knowledge

• Paid onboarding and structured training
• Monthly internet and home-office allowance
• Fully remote work with no commute
• Wellness day each quarter

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 2,750–6,500 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.