Remote Application Support Assistant – Junior Level | Farwaniya, Kuwait

A work-from-home it support opportunity for people living in Kuwait (candidates near Farwaniya preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. You will be given written processes, short training sessions and a direct point of contact for questions.

• Write short how-to guides for recurring issues
• Test fixes before closing a ticket
• Escalate complex incidents to second-line engineers with full context
• Respond to first-line IT tickets and log every step taken
• Guide users through password resets, access issues and basic setup
• Support new-joiner account creation and device setup
• Monitor ticket queues so nothing breaches response targets

• Solid understanding of Windows and common office software
• Reliable internet and a capable computer
• Interest in a technical support career
• Patience explaining technical steps in plain language

• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study
• Arabic language support

• Friendly, multicultural remote team
• Referral bonus scheme
• Equipment stipend for laptop or headset
• Access to online learning subscriptions
• Certificate of completion for internship graduates

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Kuwait to apply. The indicative range for this role is 300–850 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.