Remote Application Support Assistant – Junior Level | GCC Remote

A work-from-home it support opportunity for people living in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Troubleshoot common software, printing and connectivity problems
• Monitor ticket queues so nothing breaches response targets
• Guide users through password resets, access issues and basic setup
• Test fixes before closing a ticket
• Support new-joiner account creation and device setup
• Escalate complex incidents to second-line engineers with full context
• Write short how-to guides for recurring issues

• Clear written English
• Interest in a technical support career
• Reliable internet and a capable computer
• Patience explaining technical steps in plain language

• Basic networking knowledge
• Arabic language support
• CompTIA A+, ITIL Foundation or similar study

• Performance bonus linked to clear targets
• Clear performance reviews every quarter
• Equipment stipend for laptop or headset
• Career progression into a mid-level role

There is a clear path from this role into a mid-level position as your skills grow.

Applications are welcome from residents of any GCC country. The indicative range for this role is 300–850 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.