Remote Application Support Assistant – Junior Level | Nizwa, Oman

We are hiring for a remote it support position based in Oman (candidates near Nizwa preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Keep users informed about progress on their request
• Support new-joiner account creation and device setup
• Guide users through password resets, access issues and basic setup
• Monitor ticket queues so nothing breaches response targets
• Troubleshoot common software, printing and connectivity problems

• Patience explaining technical steps in plain language
• Clear written English
• Reliable internet and a capable computer
• Solid understanding of Windows and common office software
• Interest in a technical support career

• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support

• Equipment stipend for laptop or headset
• Flexible start times within the Gulf working day
• Clear performance reviews every quarter
• Weekly one-to-one coaching sessions
• Fully remote work with no commute
• Access to online learning subscriptions

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Oman to apply. The indicative range for this role is 200–500 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.