Remote Application Support Assistant – Junior Level | Qatar

This is a fully remote it support role you can do from home in Qatar. A junior-level position for someone who has covered the basics and now wants to build depth and ownership. You will be given written processes, short training sessions and a direct point of contact for questions.

• Troubleshoot common software, printing and connectivity problems
• Test fixes before closing a ticket
• Support new-joiner account creation and device setup
• Guide users through password resets, access issues and basic setup
• Escalate complex incidents to second-line engineers with full context

• Interest in a technical support career
• Clear written English
• Patience explaining technical steps in plain language
• Reliable internet and a capable computer
• Solid understanding of Windows and common office software

• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study
• Arabic language support

• Weekly one-to-one coaching sessions
• Clear performance reviews every quarter
• Certificate of completion for internship graduates
• Fully remote work with no commute
• Mentorship from an experienced team lead
• Friendly, multicultural remote team

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Qatar to apply. The indicative range for this role is 5,150–11,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.