Remote Application Support Assistant – Junior Level | Riyadh, Saudi Arabia

This remote it support vacancy is open to candidates in Saudi Arabia (candidates near Riyadh preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. You will be given written processes, short training sessions and a direct point of contact for questions.

• Write short how-to guides for recurring issues
• Maintain asset and licence records
• Respond to first-line IT tickets and log every step taken
• Monitor ticket queues so nothing breaches response targets
• Escalate complex incidents to second-line engineers with full context
• Troubleshoot common software, printing and connectivity problems
• Test fixes before closing a ticket

• Reliable internet and a capable computer
• Interest in a technical support career
• Solid understanding of Windows and common office software
• Clear written English

• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study
• Arabic language support

• Paid onboarding and structured training
• Access to online learning subscriptions
• Wellness day each quarter
• Certificate of completion for internship graduates

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 4,600–10,350 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.