Remote Application Support Assistant – Junior Level | Worldwide Remote

This remote it support vacancy is open to candidates in worldwide, with priority given to Gulf-based applicants. A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Respond to first-line IT tickets and log every step taken
• Guide users through password resets, access issues and basic setup
• Escalate complex incidents to second-line engineers with full context
• Troubleshoot common software, printing and connectivity problems
• Monitor ticket queues so nothing breaches response targets
• Maintain asset and licence records
• Keep users informed about progress on their request

• Reliable internet and a capable computer
• Clear written English
• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software
• Interest in a technical support career

• Arabic language support
• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study

• Friendly, multicultural remote team
• Clear performance reviews every quarter
• Certificate of completion for internship graduates
• Fully remote work with no commute
• Access to online learning subscriptions
• Flexible start times within the Gulf working day

Regular feedback helps you build a portfolio of measurable results.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 5,150–11,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.