Remote Application Support Assistant – No Experience Required | Kuwait

This is a fully remote it support role you can do from home in Kuwait. This role is open to candidates with no previous work experience — full training is provided from day one. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Maintain asset and licence records
• Test fixes before closing a ticket
• Troubleshoot common software, printing and connectivity problems
• Escalate complex incidents to second-line engineers with full context
• Respond to first-line IT tickets and log every step taken
• Guide users through password resets, access issues and basic setup
• Write short how-to guides for recurring issues

• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software
• Clear written English
• Interest in a technical support career
• Reliable internet and a capable computer

• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support

• Equipment stipend for laptop or headset
• Friendly, multicultural remote team
• Access to online learning subscriptions
• Clear performance reviews every quarter
• Performance bonus linked to clear targets
• Monthly internet and home-office allowance

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Kuwait to apply. The indicative range for this role is 200–550 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.