Remote Application Support Assistant – No Experience Required | Manama, Bahrain

We are hiring for a remote it support position based in Bahrain (candidates near Manama preferred). This role is open to candidates with no previous work experience — full training is provided from day one. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Test fixes before closing a ticket
• Keep users informed about progress on their request
• Respond to first-line IT tickets and log every step taken
• Support new-joiner account creation and device setup
• Escalate complex incidents to second-line engineers with full context
• Monitor ticket queues so nothing breaches response targets

• Reliable internet and a capable computer
• Interest in a technical support career
• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software

• Arabic language support
• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge

• Paid annual leave and public holidays
• Friendly, multicultural remote team
• Wellness day each quarter
• Certificate of completion for internship graduates
• Weekly one-to-one coaching sessions
• Fully remote work with no commute

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Bahrain to apply. The indicative range for this role is 250–600 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.