Remote Application Support Assistant – No Experience Required | Nizwa, Oman

This is a fully remote it support role you can do from home in Oman (candidates near Nizwa preferred). This role is open to candidates with no previous work experience — full training is provided from day one. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Support new-joiner account creation and device setup
• Monitor ticket queues so nothing breaches response targets
• Test fixes before closing a ticket
• Maintain asset and licence records
• Guide users through password resets, access issues and basic setup
• Write short how-to guides for recurring issues

• Reliable internet and a capable computer
• Clear written English
• Patience explaining technical steps in plain language
• Interest in a technical support career
• Solid understanding of Windows and common office software

• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support
• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge

• Flexible start times within the Gulf working day
• Referral bonus scheme
• Access to online learning subscriptions
• Mentorship from an experienced team lead
• Performance bonus linked to clear targets
• Certificate of completion for internship graduates

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Oman to apply. The indicative range for this role is 250–600 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.