Remote Application Support Assistant – No Experience Required | Saudi Arabia

We are hiring for a remote it support position based in Saudi Arabia. This role is open to candidates with no previous work experience — full training is provided from day one. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Keep users informed about progress on their request
• Escalate complex incidents to second-line engineers with full context
• Maintain asset and licence records
• Guide users through password resets, access issues and basic setup
• Troubleshoot common software, printing and connectivity problems

• Reliable internet and a capable computer
• Patience explaining technical steps in plain language
• Clear written English
• Interest in a technical support career
• Solid understanding of Windows and common office software

• Arabic language support
• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice

• Flexible start times within the Gulf working day
• Career progression into a mid-level role
• Access to online learning subscriptions
• Performance bonus linked to clear targets
• Mentorship from an experienced team lead

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 3,000–6,750 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.