Remote Client Support Advisor – 0–1 Years | Ahmadi, Kuwait

This remote customer service vacancy is open to candidates in Kuwait (candidates near Ahmadi preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. You will be given written processes, short training sessions and a direct point of contact for questions.

• Escalate technical or billing problems to the right internal team
• Verify customer identity before making any account changes
• Share recurring complaints with the team so processes can improve
• Update help-centre answers when you spot outdated information
• Guide customers through order, delivery and account issues step by step
• Meet daily targets for resolved conversations and satisfaction scores

• Ability to handle several conversations at once
• Willingness to learn product details during paid training
• Clear written and spoken English
• Comfortable working set shift hours from home
• Calm, patient communication style

• Experience with Zendesk, Freshdesk or similar tools
• Exposure to e-commerce order systems
• Conversational Arabic
• Familiarity with CSAT and first-response metrics

• Mentorship from an experienced team lead
• Wellness day each quarter
• Performance bonus linked to clear targets
• Weekly one-to-one coaching sessions
• Paid onboarding and structured training
• Fully remote work with no commute

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Kuwait to apply. The indicative range for this role is 150–350 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.