Remote Client Support Advisor – 0–1 Years | Ajman, United Arab Emirates

This remote customer service vacancy is open to candidates in United Arab Emirates (candidates near Ajman preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Update help-centre answers when you spot outdated information
• Answer customer questions over chat, email and phone within agreed response times
• Meet daily targets for resolved conversations and satisfaction scores
• Keep a friendly, professional tone with frustrated customers
• Guide customers through order, delivery and account issues step by step
• Follow up on open cases until the customer confirms the issue is resolved
• Verify customer identity before making any account changes

• Calm, patient communication style
• Basic computer literacy and fast typing
• Willingness to learn product details during paid training
• Comfortable working set shift hours from home
• Clear written and spoken English
• Stable internet and a quiet place to take calls

• Familiarity with CSAT and first-response metrics
• Experience with Zendesk, Freshdesk or similar tools
• Conversational Arabic

• Paid annual leave and public holidays
• Paid onboarding and structured training
• Mentorship from an experienced team lead
• Wellness day each quarter
• Certificate of completion for internship graduates
• Equipment stipend for laptop or headset

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 3,600–8,550 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.