Remote Client Support Advisor – 0–1 Years | GCC Remote

A work-from-home customer service opportunity for people living in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Guide customers through order, delivery and account issues step by step
• Answer customer questions over chat, email and phone within agreed response times
• Log every interaction in the ticketing system with clear, readable notes
• Update help-centre answers when you spot outdated information
• Escalate technical or billing problems to the right internal team

• Clear written and spoken English
• Willingness to learn product details during paid training
• Ability to handle several conversations at once
• Stable internet and a quiet place to take calls

• Exposure to e-commerce order systems
• Familiarity with CSAT and first-response metrics
• Conversational Arabic
• Experience with Zendesk, Freshdesk or similar tools

• Fully remote work with no commute
• Paid onboarding and structured training
• Performance bonus linked to clear targets
• Clear performance reviews every quarter
• Access to online learning subscriptions
• Referral bonus scheme

Regular feedback helps you build a portfolio of measurable results.

Applications are welcome from residents of any GCC country. The indicative range for this role is 2,150–5,100 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.