Remote Client Support Advisor – 0–1 Years | Sohar, Oman

A work-from-home customer service opportunity for people living in Oman (candidates near Sohar preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Answer customer questions over chat, email and phone within agreed response times
• Guide customers through order, delivery and account issues step by step
• Update help-centre answers when you spot outdated information
• Escalate technical or billing problems to the right internal team
• Keep a friendly, professional tone with frustrated customers

• Comfortable working set shift hours from home
• Clear written and spoken English
• Calm, patient communication style
• Ability to handle several conversations at once
• Willingness to learn product details during paid training

• Retail, hospitality or call-centre background
• Exposure to e-commerce order systems
• Experience with Zendesk, Freshdesk or similar tools

• Weekly one-to-one coaching sessions
• Referral bonus scheme
• Access to online learning subscriptions
• Paid annual leave and public holidays
• Wellness day each quarter
• Equipment stipend for laptop or headset

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Oman to apply. The indicative range for this role is 300–700 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.