Remote Client Support Advisor – 1–2 Years | Al Wakrah, Qatar

A work-from-home customer service opportunity for people living in Qatar (candidates near Al Wakrah preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. You will be given written processes, short training sessions and a direct point of contact for questions.

• Share recurring complaints with the team so processes can improve
• Update help-centre answers when you spot outdated information
• Log every interaction in the ticketing system with clear, readable notes
• Meet daily targets for resolved conversations and satisfaction scores
• Escalate technical or billing problems to the right internal team
• Verify customer identity before making any account changes
• Follow up on open cases until the customer confirms the issue is resolved

• Calm, patient communication style
• Ability to handle several conversations at once
• Comfortable working set shift hours from home
• Basic computer literacy and fast typing

• Retail, hospitality or call-centre background
• Experience with Zendesk, Freshdesk or similar tools
• Conversational Arabic
• Exposure to e-commerce order systems

• Flexible start times within the Gulf working day
• Equipment stipend for laptop or headset
• Paid annual leave and public holidays
• Certificate of completion for internship graduates
• Mentorship from an experienced team lead
• Friendly, multicultural remote team

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Qatar to apply. The indicative range for this role is 4,700–10,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.