Remote Client Support Advisor – 1–2 Years | Mecca, Saudi Arabia

We are hiring for a remote customer service position based in Saudi Arabia (candidates near Mecca preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Answer customer questions over chat, email and phone within agreed response times
• Log every interaction in the ticketing system with clear, readable notes
• Meet daily targets for resolved conversations and satisfaction scores
• Escalate technical or billing problems to the right internal team
• Keep a friendly, professional tone with frustrated customers
• Share recurring complaints with the team so processes can improve
• Update help-centre answers when you spot outdated information

• Willingness to learn product details during paid training
• Basic computer literacy and fast typing
• Ability to handle several conversations at once
• Calm, patient communication style
• Stable internet and a quiet place to take calls

• Exposure to e-commerce order systems
• Conversational Arabic
• Retail, hospitality or call-centre background
• Experience with Zendesk, Freshdesk or similar tools

• Friendly, multicultural remote team
• Referral bonus scheme
• Wellness day each quarter
• Weekly one-to-one coaching sessions
• Access to online learning subscriptions
• Fully remote work with no commute

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 4,200–9,450 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.