Remote Client Support Advisor – Fresh Graduates | Dubai, United Arab Emirates

We are hiring for a remote customer service position based in United Arab Emirates (candidates near Dubai preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Keep a friendly, professional tone with frustrated customers
• Verify customer identity before making any account changes
• Follow up on open cases until the customer confirms the issue is resolved
• Answer customer questions over chat, email and phone within agreed response times
• Share recurring complaints with the team so processes can improve
• Update help-centre answers when you spot outdated information
• Escalate technical or billing problems to the right internal team

• Willingness to learn product details during paid training
• Clear written and spoken English
• Stable internet and a quiet place to take calls
• Comfortable working set shift hours from home
• Calm, patient communication style

• Retail, hospitality or call-centre background
• Exposure to e-commerce order systems
• Experience with Zendesk, Freshdesk or similar tools

• Wellness day each quarter
• Referral bonus scheme
• Weekly one-to-one coaching sessions
• Paid onboarding and structured training
• Equipment stipend for laptop or headset

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 3,400–8,050 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.