Remote Client Support Advisor – Fresh Graduates | Kuwait City, Kuwait

We are hiring for a remote customer service position based in Kuwait (candidates near Kuwait City preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Log every interaction in the ticketing system with clear, readable notes
• Follow up on open cases until the customer confirms the issue is resolved
• Escalate technical or billing problems to the right internal team
• Update help-centre answers when you spot outdated information
• Meet daily targets for resolved conversations and satisfaction scores

• Basic computer literacy and fast typing
• Calm, patient communication style
• Willingness to learn product details during paid training
• Comfortable working set shift hours from home
• Clear written and spoken English
• Stable internet and a quiet place to take calls

• Conversational Arabic
• Familiarity with CSAT and first-response metrics
• Experience with Zendesk, Freshdesk or similar tools

• Certificate of completion for internship graduates
• Performance bonus linked to clear targets
• Paid onboarding and structured training
• Monthly internet and home-office allowance
• Friendly, multicultural remote team

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Kuwait to apply. The indicative range for this role is 250–600 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.