Remote Client Support Advisor – Fresh Graduates | Medina, Saudi Arabia

We are hiring for a remote customer service position based in Saudi Arabia (candidates near Medina preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Follow up on open cases until the customer confirms the issue is resolved
• Log every interaction in the ticketing system with clear, readable notes
• Guide customers through order, delivery and account issues step by step
• Verify customer identity before making any account changes
• Meet daily targets for resolved conversations and satisfaction scores
• Update help-centre answers when you spot outdated information
• Escalate technical or billing problems to the right internal team

• Ability to handle several conversations at once
• Clear written and spoken English
• Comfortable working set shift hours from home
• Willingness to learn product details during paid training
• Stable internet and a quiet place to take calls

• Experience with Zendesk, Freshdesk or similar tools
• Familiarity with CSAT and first-response metrics
• Conversational Arabic
• Retail, hospitality or call-centre background

• Flexible start times within the Gulf working day
• Career progression into a mid-level role
• Fully remote work with no commute
• Equipment stipend for laptop or headset
• Paid annual leave and public holidays

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 3,400–7,650 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.