Remote Client Support Advisor – Junior Level | Ahmadi, Kuwait

This remote customer service vacancy is open to candidates in Kuwait (candidates near Ahmadi preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Guide customers through order, delivery and account issues step by step
• Share recurring complaints with the team so processes can improve
• Answer customer questions over chat, email and phone within agreed response times
• Keep a friendly, professional tone with frustrated customers
• Follow up on open cases until the customer confirms the issue is resolved

• Ability to handle several conversations at once
• Comfortable working set shift hours from home
• Calm, patient communication style
• Stable internet and a quiet place to take calls
• Clear written and spoken English
• Basic computer literacy and fast typing

• Familiarity with CSAT and first-response metrics
• Exposure to e-commerce order systems
• Experience with Zendesk, Freshdesk or similar tools
• Retail, hospitality or call-centre background

• Referral bonus scheme
• Fully remote work with no commute
• Mentorship from an experienced team lead
• Wellness day each quarter
• Certificate of completion for internship graduates
• Clear performance reviews every quarter

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Kuwait to apply. The indicative range for this role is 150–500 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.