Remote Client Support Advisor – Junior Level | Al Wakrah, Qatar

A work-from-home customer service opportunity for people living in Qatar (candidates near Al Wakrah preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Verify customer identity before making any account changes
• Log every interaction in the ticketing system with clear, readable notes
• Update help-centre answers when you spot outdated information
• Answer customer questions over chat, email and phone within agreed response times
• Share recurring complaints with the team so processes can improve
• Follow up on open cases until the customer confirms the issue is resolved

• Stable internet and a quiet place to take calls
• Clear written and spoken English
• Willingness to learn product details during paid training
• Ability to handle several conversations at once
• Calm, patient communication style

• Exposure to e-commerce order systems
• Retail, hospitality or call-centre background
• Conversational Arabic
• Familiarity with CSAT and first-response metrics

• Referral bonus scheme
• Certificate of completion for internship graduates
• Clear performance reviews every quarter
• Wellness day each quarter
• Paid annual leave and public holidays

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Qatar to apply. The indicative range for this role is 5,150–11,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.