Remote Client Support Advisor – Junior Level | Fujairah, United Arab Emirates

This is a fully remote customer service role you can do from home in United Arab Emirates (candidates near Fujairah preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Keep a friendly, professional tone with frustrated customers
• Escalate technical or billing problems to the right internal team
• Update help-centre answers when you spot outdated information
• Meet daily targets for resolved conversations and satisfaction scores
• Verify customer identity before making any account changes
• Log every interaction in the ticketing system with clear, readable notes

• Basic computer literacy and fast typing
• Willingness to learn product details during paid training
• Clear written and spoken English
• Ability to handle several conversations at once

• Familiarity with CSAT and first-response metrics
• Experience with Zendesk, Freshdesk or similar tools
• Retail, hospitality or call-centre background

• Paid annual leave and public holidays
• Referral bonus scheme
• Weekly one-to-one coaching sessions
• Wellness day each quarter

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 4,600–10,900 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.