Remote Client Support Advisor – Junior Level | Riffa, Bahrain

This is a fully remote customer service role you can do from home in Bahrain (candidates near Riffa preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Escalate technical or billing problems to the right internal team
• Share recurring complaints with the team so processes can improve
• Keep a friendly, professional tone with frustrated customers
• Log every interaction in the ticketing system with clear, readable notes
• Update help-centre answers when you spot outdated information
• Answer customer questions over chat, email and phone within agreed response times
• Follow up on open cases until the customer confirms the issue is resolved

• Ability to handle several conversations at once
• Stable internet and a quiet place to take calls
• Clear written and spoken English
• Basic computer literacy and fast typing
• Willingness to learn product details during paid training

• Exposure to e-commerce order systems
• Retail, hospitality or call-centre background
• Familiarity with CSAT and first-response metrics
• Experience with Zendesk, Freshdesk or similar tools

• Performance bonus linked to clear targets
• Paid onboarding and structured training
• Certificate of completion for internship graduates
• Flexible start times within the Gulf working day

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Bahrain to apply. The indicative range for this role is 200–500 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.