Remote Client Support Advisor – Junior Level | Salalah, Oman

This is a fully remote customer service role you can do from home in Oman (candidates near Salalah preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Follow up on open cases until the customer confirms the issue is resolved
• Log every interaction in the ticketing system with clear, readable notes
• Guide customers through order, delivery and account issues step by step
• Share recurring complaints with the team so processes can improve
• Update help-centre answers when you spot outdated information
• Escalate technical or billing problems to the right internal team
• Verify customer identity before making any account changes

• Calm, patient communication style
• Comfortable working set shift hours from home
• Ability to handle several conversations at once
• Basic computer literacy and fast typing
• Stable internet and a quiet place to take calls

• Conversational Arabic
• Experience with Zendesk, Freshdesk or similar tools
• Familiarity with CSAT and first-response metrics
• Retail, hospitality or call-centre background

• Wellness day each quarter
• Career progression into a mid-level role
• Friendly, multicultural remote team
• Performance bonus linked to clear targets
• Paid annual leave and public holidays
• Weekly one-to-one coaching sessions

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Oman to apply. The indicative range for this role is 400–900 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.