Remote Client Support Advisor – No Experience Required | Al Wakrah, Qatar

We are hiring for a remote customer service position based in Qatar (candidates near Al Wakrah preferred). This role is open to candidates with no previous work experience — full training is provided from day one. You will be given written processes, short training sessions and a direct point of contact for questions.

• Update help-centre answers when you spot outdated information
• Verify customer identity before making any account changes
• Meet daily targets for resolved conversations and satisfaction scores
• Guide customers through order, delivery and account issues step by step
• Share recurring complaints with the team so processes can improve
• Log every interaction in the ticketing system with clear, readable notes

• Ability to handle several conversations at once
• Comfortable working set shift hours from home
• Clear written and spoken English
• Calm, patient communication style

• Conversational Arabic
• Experience with Zendesk, Freshdesk or similar tools
• Exposure to e-commerce order systems
• Retail, hospitality or call-centre background

• Weekly one-to-one coaching sessions
• Flexible start times within the Gulf working day
• Mentorship from an experienced team lead
• Monthly internet and home-office allowance
• Wellness day each quarter
• Clear performance reviews every quarter

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Qatar to apply. The indicative range for this role is 2,000–4,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.