Remote Client Support Advisor – No Experience Required | Nizwa, Oman

A work-from-home customer service opportunity for people living in Oman (candidates near Nizwa preferred). This role is open to candidates with no previous work experience — full training is provided from day one. You will be given written processes, short training sessions and a direct point of contact for questions.

• Verify customer identity before making any account changes
• Answer customer questions over chat, email and phone within agreed response times
• Guide customers through order, delivery and account issues step by step
• Keep a friendly, professional tone with frustrated customers
• Follow up on open cases until the customer confirms the issue is resolved
• Log every interaction in the ticketing system with clear, readable notes

• Comfortable working set shift hours from home
• Basic computer literacy and fast typing
• Willingness to learn product details during paid training
• Clear written and spoken English
• Calm, patient communication style

• Experience with Zendesk, Freshdesk or similar tools
• Exposure to e-commerce order systems
• Familiarity with CSAT and first-response metrics

• Referral bonus scheme
• Equipment stipend for laptop or headset
• Paid annual leave and public holidays
• Access to online learning subscriptions

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Oman to apply. The indicative range for this role is 150–350 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.