Remote Contact Centre Agent – 0–1 Years | Ajman, United Arab Emirates

This remote customer service vacancy is open to candidates in United Arab Emirates (candidates near Ajman preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. You will be given written processes, short training sessions and a direct point of contact for questions.

• Update help-centre answers when you spot outdated information
• Answer customer questions over chat, email and phone within agreed response times
• Meet daily targets for resolved conversations and satisfaction scores
• Log every interaction in the ticketing system with clear, readable notes
• Keep a friendly, professional tone with frustrated customers
• Share recurring complaints with the team so processes can improve
• Guide customers through order, delivery and account issues step by step

• Comfortable working set shift hours from home
• Calm, patient communication style
• Basic computer literacy and fast typing
• Ability to handle several conversations at once

• Retail, hospitality or call-centre background
• Familiarity with CSAT and first-response metrics
• Experience with Zendesk, Freshdesk or similar tools

• Friendly, multicultural remote team
• Fully remote work with no commute
• Paid onboarding and structured training
• Weekly one-to-one coaching sessions
• Referral bonus scheme
• Equipment stipend for laptop or headset

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 3,600–8,550 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.