Remote Contact Centre Agent – 0–1 Years | Doha, Qatar

This is a fully remote customer service role you can do from home in Qatar (candidates near Doha preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Log every interaction in the ticketing system with clear, readable notes
• Guide customers through order, delivery and account issues step by step
• Share recurring complaints with the team so processes can improve
• Follow up on open cases until the customer confirms the issue is resolved
• Verify customer identity before making any account changes
• Answer customer questions over chat, email and phone within agreed response times

• Calm, patient communication style
• Ability to handle several conversations at once
• Comfortable working set shift hours from home
• Stable internet and a quiet place to take calls
• Basic computer literacy and fast typing

• Retail, hospitality or call-centre background
• Exposure to e-commerce order systems
• Conversational Arabic

• Weekly one-to-one coaching sessions
• Friendly, multicultural remote team
• Performance bonus linked to clear targets
• Clear performance reviews every quarter
• Certificate of completion for internship graduates

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Qatar to apply. The indicative range for this role is 4,050–9,000 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.