Remote Contact Centre Agent – 0–1 Years | Oman

This is a fully remote customer service role you can do from home in Oman. Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Answer customer questions over chat, email and phone within agreed response times
• Keep a friendly, professional tone with frustrated customers
• Update help-centre answers when you spot outdated information
• Verify customer identity before making any account changes
• Log every interaction in the ticketing system with clear, readable notes
• Meet daily targets for resolved conversations and satisfaction scores

• Willingness to learn product details during paid training
• Calm, patient communication style
• Stable internet and a quiet place to take calls
• Basic computer literacy and fast typing
• Comfortable working set shift hours from home
• Clear written and spoken English

• Exposure to e-commerce order systems
• Familiarity with CSAT and first-response metrics
• Conversational Arabic
• Experience with Zendesk, Freshdesk or similar tools

• Weekly one-to-one coaching sessions
• Performance bonus linked to clear targets
• Wellness day each quarter
• Flexible start times within the Gulf working day
• Monthly internet and home-office allowance
• Certificate of completion for internship graduates

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Oman to apply. The indicative range for this role is 300–700 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.